Effective Date: [10th November 2025]
Last Updated: [10th November 2025]
- Introduction
Welcome to adventuretraveltrek.com (the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you provide to us through the Website, bookings or other interactions (collectively “Services”). By using our Website or Services, you agree to the collection and use of your personal data in accordance with this policy. - Governing Laws
This policy is designed to comply with applicable Nepalese law, including the Privacy Act, 2075 (2018) (Individual Privacy Act), which recognizes the right to personal data protection. adb.org+1
You should also refer to other relevant legislation that may be applicable to travel agencies in Nepal. - Data We Collect
We may collect the following categories of personal information about you:- Identity and contact information: your full name, email address, postal address, and phone number.
- Booking-related information: travel itinerary details, preferred dates, number of travellers, special requirements (e.g., dietary, medical), passport number, nationality, date of birth (where required for permits).
- Payment information: payment method details, transaction records (note: sensitive payment card information may be handled by third-party payment processors).
- Usage data: your IP address, browser type/version, pages visited on our Website, date/time of access, referring URL, time spent, and other similar information (“Usage Data”).
- Other optional information: if you voluntarily provide health, emergency contact, fitness, or other data relevant to the trek or travel service.
- Marketing & communications: if you opt in, we may collect preferences for receiving newsletters, offers, or other updates.
- How We Use Your Information
We use your personal information for the following purposes:- To process and manage your bookings, travel services, permits, and logistics (performance of contract).
- To communicate with you about your booking: confirmations, changes, updates, required information, and emergency alerts.
- To meet legal, regulatory, or safety obligations (for example, travel permit requirements or emergency response).
- To improve our Website, Services, and customer experience by analysing usage data.
- To send you promotional offers, newsletters, or marketing communications if you have given your consent.
- To protect our rights, investigate fraud, ensure security, and respond to legal requests or claims.
- Lawful Basis & Consent
We collect and process your personal data based on the following lawful bases:- Your consent (for e.g., marketing communications)
- Performance of a contract (your booking or travel service with us)
- Legal compliance or our legitimate business interest (e.g., safety, security, fraud prevention)
- Data Sharing & Disclosure
We will not sell your personal data to third parties. We may share your data with:- Service providers who help us provide the Services (payment processors, travel permit agencies, accommodation/transport providers, guides).
- Government, law enforcement, or regulatory authorities, if required by law or valid request.
- In the event of a merger, sale, acquisition, or other business transaction involving our company, in which case personal data may be transferred as part of the transaction.
We ensure that any third party receiving data is obligated to keep it secure and only use it for the specified purposes.
- International Transfers
If your data is transferred or stored outside Nepal (or processed by third parties abroad), we will take steps to ensure adequate safeguards are in place (such as contractual protections) so that your rights continue to be protected. - Data Retention
We will retain your personal data only for as long as needed for the purposes outlined above, and subject to any applicable legal, regulatory, accounting, tax, or safety requirements. Once no longer required, we will delete or anonymize your data. - Security of Your Data
We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. - Use of Cookies & Tracking Technologies
Our Website uses cookies, web beacons, analytics tools, and other tracking technologies to gather Usage Data, remember your preferences, and improve your experience. You may disable cookies in your browser, but this may affect the functionality of the Website. - Your Rights
You have certain rights in relation to your personal data, including:
- To request access to the personal data we hold about you.
- To request a correction or update of your data if it is inaccurate or incomplete.
- To request deletion of your data (subject to legal or contractual retention requirements).
- To withdraw your consent to processing (e.g., marketing communications) at any time.
- To object to or restrict certain data processing in some circumstances.
If you would like to exercise any of these rights, please contact us using the details below.
- Children’s Privacy
Our Services are generally intended for adults. We do not knowingly collect personal data from children under 18 years unless parental/guardian consent is provided. If we become aware that we have collected a child’s personal data without required consent, we will delete it. - Third-Party Links
Our Website may contain links to external websites or services that we do not control. We are not responsible for the privacy practices, policies, or content of those third-party websites. We encourage you to review their policies before providing any personal data. - Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do so, we will revise the “Last Updated” date above and post the new version on our Website. We encourage you to check this page periodically. Continued use of the Website and/or Services after changes have been posted constitutes your acceptance of such changes. - Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal data, you may contact us at:
https://adventuretraveltrek.com/contact-us/